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Gisgraphy
Premium webservices

Frequently Asked Questions


If Gisgraphy is free, why do you have premium services?

Gisgraphy is free, and so are the services hosted on services.gisgraphy.com (see Terms And Conditions). Only premium services are not free - we're doing the work for you...It is normal that hosting services and custom installation are not free.

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Who are you ?

Please consult the about page.

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I want to purchase, what is the next step?

  • Register if you have not already.
  • Click On the 'Purchase' button.
  • Choose the webservice, the number of credits, the number of requests / minute, and the number of months you want to subscribe.
  • Then confirm and Pay via PayPal
  • You will have instant access and can manage your subscription via the centralized administration console

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Can I have several subscriptions?

Yes, sure.

A subscription specifies :

  • A webservice, but you can have as many subscriptions as you want.
  • A number of credits (unlimited or not).
  • A rate per minute limit
If you want to use several webservices, you need several subscriptions.
(you can also subscribe several times to the same webservice - you will have an API key for each subscriptions, and each subscription will have its own configuration, counter, current rate, etc)

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Is it possible to try before I purchase ?

You can test the relevance with the free services. If you want to test the premium services, we suggest you try a small plans with unlimited credits at a small price. The minimum subscription period is one month.

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My subscription has ended or will soon, What can I do ?

You can renew by clicking the 'Renew' button on your subscription. It will keep the same webservice, API key, and configuration. Subscribe without renew will give you a new API key.

  • If your subscription is still active (date OK, credits left,...), you can renew before it ends but you will keep the same rate and credits / months. The date will be shifted to the number of months you renew from the initial end date so you don't loose the days lefts
  • If your subscription has ended or if there are no credits lefts, you can renew for a different rate (lower or higher) and a different credits / months.

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What does it means 'restrict access to particular IPs' ?

If you always call the server from the same IP(s), and want to protect your service from being called by others, you can restrict the access by specifying some IPs/mask.

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What about the SLA?

Our architecture has high availability and is load balanced. The only limit to the high availability is that we are hosted on 1 site only.

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Is it possible to update the rate or credits of my subscriptions ?

If your subscription is still active, you can not change it online, send us a mail an we will do a quotation based on the new changes and days left. In any case, no money will be refund.

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If I subscribe for one month, when will it end exactly ?

The date starts when payment is done (immediately for PayPal) and will end 30 days after. To simplify things, one month is 30 days.

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I have subscribe for 1 000 credits / month for 3 months - how many credits can I use ?

It means that you have 1 000 credits that are valid for 30 days. Every 30 days the credit count is reset, as long as your subscription is active. Any credits unused at the end of 30 days period are lost and not added to the new period

When the subscriptions starts, you will have 1 000 credits valid for 30 days and every 30 days, the credit count is reset, so you will get (again) 1 000 credits available valid for the next 30 days, and so on.
If your credits are consumed before the end date you can buy new ones - the credit limit will be reset immediately and will be reset every 30 days after the initial subscription date. The end date of your subscription will be shifted to the number of months you've subscribed.

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What does 'alerts' means on my administration console ?

Alerts are reports done by day, It give you informations on the requests that were rejected due to :

  • Some requests made by unauthorized IPs.
  • Rate exceeded.
It allow you to know if the rate you choose is correct.

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How is rate calculated ?

Each request increases a 'usage counter per minute'. If this counter is greater than the rate you have subscribed, your request is rejected.
Every minute, the counter is reset. The rate is for incoming requests, not simultaneous requests, you can have more requests simultaneously processed than the rate (in other words, if a request took a long time, you can make new requests even if the previous ones are not complete).
It has to be seen as a limit and not a commitment. Limiting the number of request allow us to size our servers and prevent heavy usage from disturbing other users.

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Is it possible to have an invoice?

Of course. for each purchase, an invoice is available.

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What type of payments do you accept ?

We accept PayPal (or bank transfer with IBAN/BIC in particular case).
With payPal, you get instant access but via bank transfer your subscription will starts when the payment is processed.

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I have bought a number of requests on a specific rate, what happens if I exceed it or I am out of credit?

If the rate is exceeded or your credits are gone, you will get an 500 HTTP error.
You can have informations on overrated requests and IPs that were not allowed on the alerts page.
We don't charge more than what you have bought. Note that the requests rejected because of rate exceeding doesn't consume a credit...

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How can I check the number of requests left ?

You have an access to your administration console which is updated in real time.
If you have bought a limited number credits, you can check the number of credits left / consumed. For unlimited, there is no needs to check.

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When do I consume a credit ?

It is simple : one requests -> one credits, Every request processed by the server consumes a credit (except if you have no rights : rate exceeded, IP not allowed, credit over, end date of subscritions, no API key provided, ...).
Note : if you don't specify required parameters, it also consumes one credit.

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Someone else used my API key, what can I do?

The API key should be kept secret. If there is problem, you can restrict the access to one or more IP range on the subscription page. If you want to change the API key contact us.

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I need higher rates that the pre-defined ones, are there solutions ?

We can scale to very high number of requests on demand for your needs.
Simply send us an email, we will do a quotation based on your needs. We consider that higher rates than pre-defined ones, impact the other users and we will build dedicated servers / infrastructure (load balanced, SLA, multi site, CDN, ...).